If a renewal payment fails because there aren't sufficient funds, our payment processor will attempt to charge your card up to five times before the subscription is marked as overdue. You can't cancel an overdue subscription yourself, so please contact support and we will cancel it on your behalf.
If your card has expired or been cancelled, log in to the manage subscription portal to update your payment details before the next attempt. If your subscription lapses before you're able to update your payment details, you can purchase a new subscription through our website (not the App Store or Google Play) within two weeks of it ending. Contact support afterwards and we will refund the difference so you're only charged the amount of your previous subscription.